Wanting to be better starts in the mind and the heart. Our employees learn this from the very beginning. We train and motivate our staff in an open environment. We develop their personal commitment and awareness for the tasks at hand through dialogue. Only when everyone is performing at their best does it translate to advantage for you.
In addition, we have a special system for rewarding our employees, which provides bonuses and other benefits. This is also a significant incentive.
However, the main motivator is feeling and knowing that they are an important part of a highly-qualified team and, on a daily basis, embodying what we mean when we talk about our five-star service.
The identification with the relevant company our staff act on behalf of plays a leading part. We develop their awareness which philosophy, positions and values they represent during a comprehensive and intensive training – before their first services. In addition, only staff trained this way and within dedicated team structures look after a customer.
We likewise consequently support the content management as well as the development of internet applications with our online services. One of our strengths reveals itself in the combination of online and offline: composing the image through intensive customer contacts and customer loyalty.
Safety and technology incorporated in a comfortable work atmosphere are intrinsically tied together in our customer contact centre.