Meet the members of our management team. As with all our team members, alongside their qualifications, what counts is our managers' personality, as this is what makes our service so special.
Dieter Kandel – Managing Director
Methods Engineer
Between 1996 and 2005 he has been Commercial Manager at BA, in 2005 he joined FLYLINE as the Managing Director. In today's world, flexibility and focus on customer service are the vital points in business. Everything else is a minimum requirement to be part of the game.
"A company's commercial success is essential for the well-being of its employees."
Frank Wardenberg – Sales Manager
BBA Industrial Economy
The first point of contact for all customer projects is your consultant for all outsourcing solutions and efficiency analysis with all Contact Centre projects, plus the develop-
ment of concepts for Social Media support and other back office services.
"These days, communication with customers and business partners has to be highly sophisticated but with a human touch at the same time. It is imperative that state of the art technology and optimized business activities are part of this process."
Stephan Dwinger – Manager Finance & IT
Communications Engineer
Manager for IT since the very first days in 1996, and effective 2004, adding the Finance department to his responsibilities. Optimum productivity when outsourcing processes, combined with innovative solutions for integrating businesses are key factors for IT and Finance.
"The focus is set on integrated activity recording and subsequent evaluation structures, which are based on modern Business Intelligence technology, to guarantee transparent workflow processes."
Michael Spring – Customer Contact Centre Manager
BBA Tourism
It is business operations, where product strategies come
to reality within the assigned targets. Pre-defined quality standards are met by applying modern team leading concepts as well as sustainable project management.
"Reliability, straightforwardness and authenticity are the key factors."
Angela Waerdt – Manager Human Resources & People Development
BBA Tourism
Responsible for employees from out of 30 different nations, Human Resources focuses on leading and developing employees (incl. all legal aspects), recruitment, diversity management and the co-operation with the Works Council.
"A saying from the lower rhine area says that everyone is different from another – in many different ways. So, in a multi-cultural environment we develop human resources concepts which take into account what employees demand from their leadership team... wherever the team members come from."