FLYLINE is established in November 1995 as a wholly-owned subsidiary of British Airways. One aspect of our role is to process all British Airways bookings in German-speaking countries. However, from the beginning we are structured to be able to perform more extensive services for other customers. In July 1996, we reach a milestone: our call centre answers its first call.

Less than a year later we move our place of business. We play an active role in the design of the new building, allowing us to ensure it is optimal for our needs. We welcome our first non-airline customer on board here a year later.

We win a few more non-airline customers in 2000, when our 24-hour service begins. The following year, we expand the range of industries in our portfolio, adding vehicle hire, hotels and tourism.

FLYLINE becomes a customer contact centre in 2002 and extends the services offered to include web support and the handling and management of customer loyalty programmes. We integrate voice over IP technology as early as 2003.

In 2004, FLYLINE becomes a virtual health center. In the field of logistics, we take on a large number of back-office functions for our customers, thereby optimising their process chains.
By 2005, we occupy a leading position as an international service  provider. With communications experts from 30 countries, we work on behalf of customers in Europe and North America in 10 different languages.

Between 2006 and 2008 FLYLINE dismounts its concise position within British Airways and becomes the most important customer contact centre outside the UK. Additionally, since 2007 we strongly and soledly expand within our new business segment of telephone switchboard services.

Through 2010, FLYLINE strengthens its international orientation by adding customer projects from Latin America. At this point, FLYLINE is working from Bremen for customers in 30 different countries. And the FLYLINE story is further extended by adding remote office concepts to the working environment layout. Complex activities and highly sophisticated dialogue processes can be operated from the home offices of our staff, and thus gaining flexibility, FLYLINE is to further focus on cost in its conceptual approach towards our clients.